About Future20

Future20 is a fast growing services and consultancy company providing CRM, workflow management, IT management and support solutions. The company's core strengths lie in helping organisations with the realisation of IT business strategies through definition, direction and execution of complex projects, as well as building the efficient teams and processes tailored to clients' immediate and long term needs.

Future20 has in-depth experience in implementing IT solutions that yield an integrated framework for management and rationalisation of data, processes and decision support systems within clients' strategic roadmaps. Furthermore, as a result of extensive experience gained through many enterprise wide engagements Future20 has devised methodologies and working practices to identify and manage risks and challenges associated with IT transformation programmes.

Although the company applies its strengths to a diverse range of technologies in domains such as telecommunications and banking, it has special experience in initiation, rapid ramp up and development of CRM based solutions particularly through use of Chordiant Inc CRM Foundation and Decisioning frameworks with over 100+ years of resources experience over the range of software lifecycle; analysis, architecture, design, development, testing and production and infrastructure support.

Consultancy

Future20 manages a pool of well experienced consultants who have several years of hands-on mission critical IT and business engagements. They have gained their stars not by being observers or giving theories but by being involved at the coal face, taking responsibility and leading teams, projects and organisations in diverse domains and technologies. They understand what processes should be in place from the start of a programme, how and when they must be adapted to clients’ environment, what flexibilities they must offer, how they must manage risks, when they should focus on quick-wins and when they must hold course for achieving long term objectives.

Future20 consultants and technologists cover all key IT programme areas such as:

	Strategic consultancy, production and support of business case, IT Masterplan creation and management
	Enterprise architecture including CRM and especially Chordiant foundation and decisioning frameworks
	Domain and use case analysis, road mapping and scope control
	Development management, leadership and processes
	Integration and workflow technologies including Tibco and Enterprise Service Bus
	Test management covering systems, integration, user acceptance and operation phases
	Production support and business as usual

CRM

Customer Relationship Management systems and implementation projects need more than technology and resources to succeed. They require professionals who have an understanding of the value of clients’ customers and hence IT systems and processes that not only support them, but more importantly, lead and drive them. In today’s ever increasing competitive business environment the organisations that retain customers longer and increase the quality, and ultimately, the value of their interaction with, are the ones that will prevail. To attain this goal the principle of customer satisfaction and the organisational drive to achieve it must be endemic in all programme activities. Future20 consultants understand these principles and help companies practice it in every part of an IT initiative. In particular focussing on:

	Help validate business cases supporting IT programme
	Create practical risk aware IT roadmaps
	Conduct domain analysis and phase 0 studies
	Build complementary teams governed by best practices and processes
	Select best architecture and technologies that preserve current investment whilst introducing new ones for future enablement
	Put in place manage and control essential programme processes including monitoring, change management, release management, defect management and production support
	Plan and execute implementation plans, go-lives and Business As Usual processes
	Design and implement the necessary echo systems for efficient use of resulting convergent platform and enterprise systems to ensure that the benefits of the supporting business case is realised in practice
	Whether we provide one key consultant or technical specialist or an entire engagement team, in one key technical area, or across the entire programme space, we bring in the skill that is borne out of many years of successful experience gained from tangible engagement and will impact your programme positively.

Business Intelligence

Business Intelligence is the essential key to healthy progressive operation of successful organisations. Ensuring correct relevant and timely data enables correct relevant and timely decision making in line with the business strategies and tactics in the face of rapidly changing market conditions. Future20 provides the know-how, processes and frameworks to identify and uncover business trends and present optimally times information and decision support systems to gain competitive advantage for your organisation.